Privacy and cookie policy

Last updated: 16 June 2026

Who we are

House of Bread is a home bakery based at 18 Dunrobin Street, Helmsdale, Highland, KW8 6JA. This policy explains how we use personal information when you use this website, contact us, create an account, or place an order for collection.

For privacy questions, contact us at hello@hhob.uk.

Personal information we collect

We may collect your name, email address, phone number, account details, order details, collection date, payment status, messages you send to us, and basic technical information such as IP address, browser, device, pages visited, and server logs.

How we use your information

We use personal information to manage accounts, process orders, arrange collection, respond to enquiries, send order-related messages, prevent misuse of the website, keep records required for tax and accounting, and maintain the security and reliability of the website.

Our lawful bases

We process order, account, and collection information because it is necessary to provide the service you ask for. We process accounting records because we have a legal obligation to keep them. We process security logs and basic website records because we have a legitimate interest in keeping the site secure and reliable. If we ever ask for marketing consent, we will only send marketing where you have agreed to receive it.

Payments

Card and online payments are handled by third-party payment providers. We do not store full card details on this website. Payment providers may process your payment details under their own privacy notices.

Who we share information with

We only share personal information where necessary with website hosting providers, payment providers, email providers, professional advisers, law enforcement or regulators where required, and service providers who help us operate the website and fulfil orders.

How long we keep information

We keep order and accounting records for as long as required for tax, accounting, and business records. Contact messages are kept only as long as needed to deal with the enquiry and any related follow-up. Technical logs are kept for a limited period for security and troubleshooting.

Cookies

This website uses cookies and similar storage only where needed to run the site, keep it secure, remember your basket or selected collection slot, support checkout, manage login sessions, and protect forms from misuse.

We do not currently use analytics, advertising, profiling, or marketing cookies. If that changes, we will update this policy and ask for consent before setting non-essential cookies.

Managing cookies

You can block or delete cookies in your browser settings. Some necessary website features, such as basket, account, checkout, and form security, may not work properly if necessary cookies are blocked.

Changes to this policy

We may update this page when our website, services, or legal requirements change. The latest version will always be available on this page.